Our digital world is a counterpart to our physical reality. While we have been adapting facilities for the physically challenged for years, we seem to have forgotten about those vulnerable in our digital transformations. We assumed that everyone has a smartphone or ability to battle through a multitude of questions while trying to get through to a customer services advisor while digital vulnerabilities can affect any of us and come in many shapes and forms. We forgot that just like in real life, people need each other’s help in authentication journeys. In this session we will take a look at how we can make identity driven flows adaptive, connected and inclusive and how to balance security with low friction for those challenged.