Device-based Authentication for the Call Center

October 18, 2023


Session Details

Fraudsters gravitate to the areas of greatest vulnerability, which is why contact centers have seen huge spikes in fraud in recent years. Unfortunately, manual fraud detection measures put the burden on agents and create longer hold times, annoy customers, reduce productivity, and open the door to social engineering. Using telephony data to identify callers and assess their risk pre-answer lowers the need for KBA, removes risk and cost from the process, and improves the customer experience. Learn how forward-thinking organizations are using pre-answer identification and authentication to make their contact centers more efficient while protecting against fraud.