Lessons on the Road to Complete Customer MFA Adoption

Session Details

In the Autumn of 2019, Salesforce started on an ambitious journey – to require all of their customers to use multi-factor authentication (MFA) as of February 2022. The journey required the collaboration of every product line and every business function within Salesforce. And the journey potentially required every single one of Salesforce’s customer to deploy new technology and to change all of their user’s behavior. Clearly this would be no simple journey, but it was one with massive rewards for everyone involved.

Join Ian Glazer as he discusses the impetus for Salesforce’s MFA push, the challenges of such a large scale endeavor, some of the setbacks and victories along the way, and, most importantly, what you can take from Salesforce’s journey towards complete customer MFA adoption and apply it in your own organization.