Laurent Fiard

Senior Manager , Rakuten Group, Inc.


In charge of Rakuten’s core “ID service” and internal system creation within the Technology Platforms Division. Focus on Customer Identity and Access Management, with the mission to provide a scalable, reliable, secure, and easy to integrate CIAM platform for 2 billion users.

Since December 2021, concentrate on an elevated team working on digital transformation aiming to modernise Rakuten ID by enabling a new UI including features such as adaptive authentication, progressive profiling, token-based session management library, built-in fraud prevention mechanism, and consent management platform. (Security & Privacy, User acquisition and retention)